I used google to read reviews on foundation companies. I called several companies. Baird was not the first company I called. Our experience with Baird started with a visit from Brain, who did an inspection, and listened to our concerns about the foundation. Before Brain left he was able to give us a plan and price. My wife and I were left in shock at the price. Several weeks went by and we had other companies come out. Brain kept in touch, always in an informative way, not in a sales pitch way. It turned out all companies were recommending the same plan, but the other companies were going to use a different system. Baird was not the cheapest, as I signed the contract, I was still worried that maybe I was making a mistake.
I decided that instead of missing work for the full job, I would take the first day off and my father in law would be there for the remainder of the job. I was told there was no need for me to take off work; the foreman could meet with me after hours. I met the foremen, Diego after my workday. After meeting Diego, I felt more at ease with my decision to use Baird. Diego explained what was going to happen, and why their system was better. You could feel that he was proud of this company and of his crew.
My father in law opened the house for day two, half way through the day he called and I knew something was wrong. I was incorrect, my father in law was calling to say how wonderful the men were, so professional, hardworking and considerate of our home and of him
Getting around the yard and house with a cane was difficult. The crew helped him get around, explaining what they were doing and kept him updated on the progress. My father in law enjoyed his time with the crew; he was even presented a Baird cap.
I visited the site one day during my lunch hour and was impressed by the crew; everyone was friendly and informative on what they were doing. Everyone talked with me about how long they had worked with Baird and why it was a good company. I may be old fashion, but the crew was always polite, never heard a bad word, never saw any poor work attitude, One morning, I tried to take the trash out and several of them jumped up and finished taking it to the curb. How does a company find this type of employee?
I was present on lift day, and It was quite an experience. Diego informed me that he would be lifting slow, and in sections to protect the home. He had me stay close, showing me what they were doing. Diego had me look at brick lines, and told me to stand here, or bend down her and look at this. In the hours that the crew worked, they lifted the house 4 and ½ inches. At the end of the lift an engineer showed up to inspected the job.
Next was clean up, my yard came out looking good. The crew sweep and mopped inside. On Saturday Diego called to make sure my wife and I were happy and if we had any concerns that he could address. The only issue was the mailbox was placed a little lower than original. Diego said they would come out at our convenience and place it at the height we would like. I’m not use to a company doing work after they have received payment.
Throughout the process I felt like my family and the Baird crew had bonded. Rusty came by a few times and made sure we were pleased with the job. The owner even called to make sure I was happy with the work.
If you’re looking for a recommendation, I can say I was very pleased with the work Baird did and I will recommend them to my friends.
San Antonio, TX