Customer Care Representative

POSITION SUMMARY

Has primary telephone contact with our customers, potential customers, and other parties for setting sales appointments leads and following up on a variety of issues. Supports the company’s management, purpose, mission, and values.

ESSENTIAL JOB FUNCTIONS

  • Represents the company through telephone contact by answering calls, setting sales appointments and following up on a variety of issues.
  • Coordinates and ensures all paperwork, data entry, and correspondence regarding leads are accurate, timely, and completed according to company procedure.
  • Serves as the point of contact for customers, including answering questions, scheduling and confirming appointments.
  • Sends pre-mailers in a timely manner to customers prior to their scheduled appointments.
  • Provides tactical support to the company’s departments.
  • Provides customers with a remarkable experience.
  • Regular, reliable on-site attendance.

NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

  • Knowledge of customer service principles and practices.
  • Skill in operating a personal computer and programs.
  • Skill in verbal communication.
  • Ability to understand, speak, read, and write English.
  • Bilingual a plus!
  • Ability to handle a variety of tasks.
  • Ability to perform accurate data entry.
  • Possess talent and personal traits:
    • Customer Orientation
    • Following Policy
    • Organized Workplace
    • Persistence
    • Teamwork

EDUCATION AND EXPERIENCE

  • High school diploma or GED preferred;
  • 1+ years of experience in customer service; or,
  • A combination of education and experience that illustrates a proven track record in this field.

PHYSICAL REQUIREMENTS                    0-24%     25-49%     50-74%    75-100%

Detect/recognize information in written materials and on computer screen

X

Communicate accurately on the telephone and in person with others

X

Move about/Traverse

X

Accurately operate a computer and calculator

X

Ascend/Descend/Move self to lower position to inspect items under, on, or close to floor level

X

Ability to drive a vehicle

X

Ability to enter and work in a crawlspace

X

Ability to travel overnight, up to 5 days a week

X

PHYSICAL DIMENSIONS FOR LIFTING, CARRYING, PUSHING, PULLING

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Job involves maintaining a stationary position most of the time. Jobs are sedentary if moving about is required only occasionally.

ADDITIONAL INFORMATION

  • Job Type: Full-time
  • Experience: Entry Level

CONTACT US

  • Olivia Taylor
  • 210-534-4110 | Email

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