Linda R.

John from Baird Foundation came to give me an estimate on repairs needed. He measured each room and also checked the entire outside perimeter of the house. He answered all my questions and explained the entire process of foundation repairs needed. He offered to make the same presentation to my husband at our convenience. John returned and again explained the process to us addressing all our concerns. He explained the difference between their steel piers and other methods of foundation repair.The work was started after the holidays. However, it had to be stopped because the static test of the drain system performed by plumber failed indicating one or more leaks under the foundation. The plumber recommended contacting our insurance company to determine if the work might be covered by our policy.I was told by insurance company to halt work until claim was investigated and processed. I called Baird Foundation to ask if someone could bring plywood to cover open holes until work could be resumed. They responded immediately.I contacted Amber in the office periodically over the course of several weeks to give her updates on our insurance claim.At long last, the engineer hired by the insurance company made his inspection and indicated to me foundation repairs could be restarted.I contacted Amber and their crew, led by Juan and Diego, came within a few days. Work was resumed. Crew was awesome, professional, hard-working, and superbly cleaned area after work.