Testimonials
Baird was built on the principle of doing things right, a family tradition and has expanded on that notion as we've grown over the past 50+ years. We aim to exceed all expectations during every customer touch point and constantly seek to make improvements to ur customer service process. We take all customer feedback seriously and we make it right when we make mistakes. Check out our testimonial library to hear first-hard from satisfied customers.
The service was about three years ago. They replaced a number of piers under my home. The service was very painless and I thought it went very well. The engineer who came out to inspect the work did a very clean job and the experience was fantastic.
The work was good and lasted for a good length of time. However. I will need new foundation repair because of the drought season in San Antonio.
It turned out very well. I have had no problems since then. I had them put piers in several places in my home. After I had the piers put in I also had some cracks repaired by them.. Overall I would say they did a good job!
John from Baird Foundation came to give me an estimate on repairs needed. He measured each room and also checked the entire outside perimeter of the house. He answered all my questions and explained the entire process of foundation repairs needed. He offered to make the same presentation to my husband at our convenience. John returned and again explained the process to us addressing all our concerns. He explained the difference between their steel piers and other methods of foundation repair.The work was started after the holidays. However, it had to be stopped because the static test of the drain system performed by plumber failed indicating one or more leaks under the foundation. The plumber recommended contacting our insurance company to determine if the work might be covered by our policy.I was told by insurance company to halt work until claim was investigated and processed. I called Baird Foundation to ask if someone could bring plywood to cover open holes until work could be resumed. They responded immediately.I contacted Amber in the office periodically over the course of several weeks to give her updates on our insurance claim.At long last, the engineer hired by the insurance company made his inspection and indicated to me foundation repairs could be restarted.I contacted Amber and their crew, led by Juan and Diego, came within a few days. Work was resumed. Crew was awesome, professional, hard-working, and superbly cleaned area after work.
Everything went according to plan and schedule. Everyone showed up on time and did an excellent job. Work area was cleaned up and returned to normal.
As a Realtor since 1985, this is by far a superior company. Also, they did my house in 1985 and I haven't had one single problem with the foundation .
The work force arrived on time, knew what they were doing and finished in the estimated time. All were helpful and knowledgeable.
Was very impressed with the professionalism of your company. The guys working here have been great. Very helpful and reassuring to me. Going to miss them! The office staff was very helpful. The installers are a great bunch of guys. Very satisfied!
Thanks to everyone for making my first major home repair an entirely good experience. Your commitment to doing things the right way makes for a happy, confident customer. My house and I thank you!
