Baird was built on the principle of doing things right, a family tradition and has expanded on that notion as we’ve grown over the past 50+ years. We aim to exceed expectations during every customer touch point and constantly seek to make improvements to our customer service process. We take all customer feedback seriously and we make it right when we make mistakes. Check out our testimonial library to hear first-hand from satisfied customers.
I wanted to commend John and his crew for the great quality work they did while at my house. I expressed concerns about letting my dogs out the backyard, and how they would dismantle my enclosed patio so it could be put back together. Well, they did great there and made my front rock bed look like they were never there. These men that represent Baird make your company look great.
Reuben T.
This was an inspection to see if warranty work was necessary. Very courteous and timely service. I have recommended Baird to my neighbor and friends.
Milt M.
Juan DiMatteo and his crew were great and they went out of their way to make sure I understood what they were doing all the time. Production Manager, Rusty Fisher was nice to come by and make sure everything was okay. These are very sweet and friendly guys; they went well beyond what I thought they would do. Baird is a great company and I recommend them to anyone that asks! You guys ROCK! 5 Stars!
April W.
Josh and Jose arrived promptly, explained their work very clearly, and performed the job professionally and prompt.
Roger F.
I used google to read reviews on foundation companies. I called several companies. Baird was not the first company I called. Our experience with Baird started with a visit from Brain, who did an inspection, and listened to our concerns about the foundation. Before Brain left he was able to give us a plan and price. My wife and I were left in shock at the price. Several weeks went by and we had other companies come out. Brain kept in touch, always in an informative way, not in a sales pitch way. It turned out all companies were recommending the same plan, but the other companies were going to use a different system. Baird was not the cheapest, as I signed the contract, I was still worried that maybe I was making a mistake. I decided that instead of missing work for the full job, I would take the first day off and my father in law would be there for the remainder of the job. I was told there was no need for me to take off work; the foreman could meet with me after hours. I met the foremen, Diego after my workday. After meeting Diego, I felt more at ease with my decision to use Baird. Diego explained what was going to happen, and why their system was better. You could feel that he was proud of this company and of his crew. My father in law opened the house for day two, half way through the day he called and I knew something was wrong. I was incorrect, my father in law was calling to say how wonderful the men were, so professional, hardworking and considerate of our home and of him Getting around the yard and house with a cane was difficult. The crew helped him get around, explaining what they were doing and kept him updated on the progress. My father in law enjoyed his time with the crew; he was even presented a Baird cap. I visited the site one day during my lunch hour and was impressed by the crew; everyone was friendly and informative on what they were doing. Everyone talked with me about how long they had worked with Baird and why it was a good company. I may be old fashion, but the crew was always polite, never heard a bad word, never saw any poor work attitude, One morning, I tried to take the trash out and several of them jumped up and finished taking it to the curb. How does a company find this type of employee? I was present on lift day, and It was quite an experience. Diego informed me that he would be lifting slow, and in sections to protect the home. He had me stay close, showing me what they were doing. Diego had me look at brick lines, and told me to stand here, or bend down her and look at this. In the hours that the crew worked, they lifted the house 4 and ½ inches. At the end of the lift an engineer showed up to inspected the job. Next was clean up, my yard came out looking good. The crew sweep and mopped inside. On Saturday Diego called to make sure my wife and I were happy and if we had any concerns that he could address. The only issue was the mailbox was placed a little lower than original. Diego said they would come out at our convenience and place it at the height we would like. I’m not use to a company doing work after they have received payment. Throughout the process I felt like my family and the Baird crew had bonded. Rusty came by a few times and made sure we were pleased with the job. The owner even called to make sure I was happy with the work. If you’re looking for a recommendation, I can say I was very pleased with the work Baird did and I will recommend them to my friends.
Dan J.
Great! Amazing results. Concrete was neglected for over 12 years and after job was completed, looked like new.
Cindy M.
The workmen, Josh and Deryl, arrived a few minutes early, introduced themselves, looked at the project, explained what they were going to do and got to work. They worked hard and didn't waste time. These steps were wedged between the sprinkler system in flower beds on both sides. They were careful not to damage the pipes or the sprinkler heads. Apparently, when the steps were originally built, the upper steps and the lower landing were poured at angles opposite to each other. However, these guys did a great job finding a good balance between the two. To stabilize the steps, holes were drilled and "polylevel" pumped in. To finish the job, the guys patched the holes, cut off the overflow of the "polylevel" after it hardened, sealed and caulked the seam between the steps and the foundation, and cleaned up everything else. I can't even imagine a better job. To top it off, Josh and Deryl were the nicest people to work with. Ben the salesman did a great job explaining everything and Monica, the office manager did a great job with scheduling and keeping me informed. Josh, Deryl, Ben and Monica were all very prompt, reliable, professional and friendly. What a great group to work with!!! I wish all companies were run like this!
Ronald M.
The well-trained crew performed house leveling and repair in a very short period of time with very little inconvenience to the homeowner.
Tom & Kathe K.
The estimator was timely and courteous and answered all questions. The technician that did the leveling was also timely, courteous and careful with my property.
Laura M.
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